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END OF FINANCIAL YEAR TAX INFORMATION
We are preparing for the end of the 2022/2023 financial year and employee Payment Summary information (also known as a Group Certificate) will soon be ready.This important document will be available in employees' Australian Tax Office online services account, accessed via myGov.It will be called an ‘Income Statement’ and will be available in myGov by 14 July 2023.To avoid any delays with your Income Statement, we strongly encourage you to take the following steps: Make sure you have created a myGov account (click here for instructions) Check that your personal and contact details are correct in myWorkPac. If you need to update your details, please contact your WorkPac Representative as soon as possible Please note that WorkPac does not email these documents, nor have copies to provide.Please contact your WorkPac Representative for assistance with queries or further information.
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CEO UPDATE | National Reconciliation Week 27 May - 3 June 2023
This year, National Reconciliation Week adopts the theme of ‘BE A VOICE FOR ALL GENERATIONS’, encouraging all Australians to actively contribute to reconciliation efforts in their everyday lives.At WorkPac, we are dedicated to supporting reconciliation by fostering a deeper understanding, enhancing education, and taking meaningful actions that promote a fair and equitable nation for everyone.National Reconciliation Week provides an opportunity to explore and appreciate Australia’s shared history, diverse cultures, and remarkable achievements. WorkPac takes great pride in its diverse workforce and encourages active participation from all individuals. We invite all our employees to engage with local community events to get involved and broaden your knowledge and appreciation for Indigenous history and cultures.New South WalesNorthern TerritoryQueenslandSouth AustraliaTasmaniaVictoriaWestern AustraliaMore information about National Reconciliation Week can also be found at Reconciliation Australia's website.Regards,Hamish GriffinChief Executive OfficerThe WorkPac Group
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WORLD DAY FOR HEALTH & SAFETY @ WORK 2023
Friday 28 April is World Day for Safety and Health at Work and Workers' Memorial Day. This year’s theme is ‘A safe and healthy working environment is a fundamental principle and right at work’. The day provides an opportunity to reflect on how to prevent work-related occupational diseases, deaths, injuries, and illnesses. It is also a day to remember those that have died from a work-related injury or illness. By raising awareness of work health and safety (WHS) issues and taking action to eliminate or minimise health and safety risks at work, we can help prevent further work-related fatalities and injuries.While the number of work-related fatalities in Australia has been steadily decreasing over the last decade, any workplace death is tragic and unacceptable. World Day is a good time to recognise the importance of work health and safety to prevent any work-related fatalities and injuries. WHS risk management can be as simple as a discussion with teammates or your manager. It is also important to remember to manage psychological and mental health risks. We encourage everyone to raise awareness about health and safety in the workplace and recommend visiting these sites for more information. Safe Work Australia - 2023 World DayAust Govt - Mental Health ResourcesLifeline
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WORKPAC PAYROLL UPDATE | ANZAC DAY & LABOUR DAY 2023
In accordance with Australia's national public holidays, ANZAC Day will be observed on Tuesday 25 April. Qld and NT will also acknowledge the Labour Day public holiday on Monday 1 May 2023. Please be advised of the following Pay Run adjustments through this time. Week Commencing Monday 24 April 2023 Due to the Anzac Day public holiday, there will be no pay run on Tuesday 25 April (delaying pay by 1 working day)We encourage all employees to please lodge their approved timesheets prior to 10am AEST, Monday 24 April Timesheets received after this deadline will be processed in the next available pay run (ie. Thursday 27 & Friday 28 April)Week Commencing Monday 1 May 2023Due to the NT and QLD Labour Day public holiday on Monday 1 May, pay will be delayed by 1 working dayTo minimise delays, we encourage all employees to please lodge their approved timesheets prior to 10am Tuesday 2 May 2023 to ensure timely processingPlease remember these public holidays may also impact your bank's processing days. Please contact your bank should you have any concerns. Employees are also encouraged to contact their WorkPac Representative for assistance with any other queries.
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END OF FINANCIAL YEAR TAX INFORMATION
We are preparing for the end of the 2022/2023 financial year and employee Payment Summary information (also known as a Group Certificate) will soon be ready.This important document will be available in employees' Australian Tax Office online services account, accessed via myGov.It will be called an ‘Income Statement’ and will be available in myGov by 14 July 2023.To avoid any delays with your Income Statement, we strongly encourage you to take the following steps: Make sure you have created a myGov account (click here for instructions) Check that your personal and contact details are correct in myWorkPac. If you need to update your details, please contact your WorkPac Representative as soon as possible Please note that WorkPac does not email these documents, nor have copies to provide.Please contact your WorkPac Representative for assistance with queries or further information.
CEO UPDATE | National Reconciliation Week 27 May - 3 June 2023
This year, National Reconciliation Week adopts the theme of ‘BE A VOICE FOR ALL GENERATIONS’, encouraging all Australians to actively contribute to reconciliation efforts in their everyday lives.At WorkPac, we are dedicated to supporting reconciliation by fostering a deeper understanding, enhancing education, and taking meaningful actions that promote a fair and equitable nation for everyone.National Reconciliation Week provides an opportunity to explore and appreciate Australia’s shared history, diverse cultures, and remarkable achievements. WorkPac takes great pride in its diverse workforce and encourages active participation from all individuals. We invite all our employees to engage with local community events to get involved and broaden your knowledge and appreciation for Indigenous history and cultures.New South WalesNorthern TerritoryQueenslandSouth AustraliaTasmaniaVictoriaWestern AustraliaMore information about National Reconciliation Week can also be found at Reconciliation Australia's website.Regards,Hamish GriffinChief Executive OfficerThe WorkPac Group
WORLD DAY FOR HEALTH & SAFETY @ WORK 2023
Friday 28 April is World Day for Safety and Health at Work and Workers' Memorial Day. This year’s theme is ‘A safe and healthy working environment is a fundamental principle and right at work’. The day provides an opportunity to reflect on how to prevent work-related occupational diseases, deaths, injuries, and illnesses. It is also a day to remember those that have died from a work-related injury or illness. By raising awareness of work health and safety (WHS) issues and taking action to eliminate or minimise health and safety risks at work, we can help prevent further work-related fatalities and injuries.While the number of work-related fatalities in Australia has been steadily decreasing over the last decade, any workplace death is tragic and unacceptable. World Day is a good time to recognise the importance of work health and safety to prevent any work-related fatalities and injuries. WHS risk management can be as simple as a discussion with teammates or your manager. It is also important to remember to manage psychological and mental health risks. We encourage everyone to raise awareness about health and safety in the workplace and recommend visiting these sites for more information. Safe Work Australia - 2023 World DayAust Govt - Mental Health ResourcesLifeline
WORKPAC PAYROLL UPDATE | ANZAC DAY & LABOUR DAY 2023
In accordance with Australia's national public holidays, ANZAC Day will be observed on Tuesday 25 April. Qld and NT will also acknowledge the Labour Day public holiday on Monday 1 May 2023. Please be advised of the following Pay Run adjustments through this time. Week Commencing Monday 24 April 2023 Due to the Anzac Day public holiday, there will be no pay run on Tuesday 25 April (delaying pay by 1 working day)We encourage all employees to please lodge their approved timesheets prior to 10am AEST, Monday 24 April Timesheets received after this deadline will be processed in the next available pay run (ie. Thursday 27 & Friday 28 April)Week Commencing Monday 1 May 2023Due to the NT and QLD Labour Day public holiday on Monday 1 May, pay will be delayed by 1 working dayTo minimise delays, we encourage all employees to please lodge their approved timesheets prior to 10am Tuesday 2 May 2023 to ensure timely processingPlease remember these public holidays may also impact your bank's processing days. Please contact your bank should you have any concerns. Employees are also encouraged to contact their WorkPac Representative for assistance with any other queries.
WORKPAC PAYROLL UPDATE | EASTER 2023
Easter is just around the corner! With public holidays also approaching, WorkPac's Payroll team wish to advise our employees of the following changes:Week Commencing Monday 3 April 2023 Due to the Good Friday Public Holiday there will be no pay run on Friday 7 April We encourage all employees to please lodge their approved timesheets by 10am AEST, Thursday 6 April Timesheets received after this deadline will be processed in the next available pay run (ie. Tuesday 11 April)Week Commencing Monday 10 April 2023Due to the Easter Monday public holiday (Monday 10 April), pay will be delayed by 1 working dayTo ensure pay is processed in time, please ensure your approved timesheet has been logged by 10am AEST ,Tuesday 11 April Please note: Public holidays may also affect your bank's processing days. We encourage you to please contact your bank should you have any concerns. Please contact your WorkPac Representative for assistance with any other queries.We wish our employees, teams and families, a safe and happy Easter.
2023 - 2025 Reconciliation Action Plan Launched
WorkPac is proud to launch our third Innovate Reconciliation Action Plan (RAP) continuing our Reconciliation journey. With the support of Hamish Griffin, CEO, and Rob O’Sullivan, RAP Working Group member, we came together in our Head Office on Turrbal Country and broadcasted nationally to all WorkPac locations. WorkPac employees were privileged to celebrate with a Welcome to Country and traditional dance performed by Jahmarley Dawson. An emerging Aboriginal leader, Jahmarley lives in Brisbane where he is linked to the Turrbal People through bloodline connection and kinship ties. We were also delighted to welcome Rebecca Burke, National Indigenous Engagement Manager from WES.jobs JobTrail to discuss the importance of developing strong relationships with Indigenous Australians. Our RAP is a significant step in supporting reconciliation, gaining a deeper understanding of our sphere of influence and continuing to focus on developing and strengthening relationships with Aboriginal and Torres Strait Islander peoples, engaging staff and stakeholders in reconciliation, and developing and piloting innovative strategies to empower Aboriginal and Torres Strait Islander peoples.To celebrate our continued commitment to reconciliation WorkPac have commissioned special Artwork by Indigenous-owned business Dalmarri. GINYHAR MIYAGAN – Strong Relationships. The artists Jason Douglas and Trevor Eastwood describe the artwork as a ‘Representation of the magnificent work WorkPac is doing in communities providing opportunities and building stronger, lasting relationships with First Nations People. The colours represent the vibrant countryside, while still valuing and respecting the culture of First Nations People. The many dots and circles are communities who benefit by the opportunities and support WorkPac help create.’We are thrilled to share our RAP with our employees, stakeholders and partners and look forward to working together to make a positive impact in the communities we serve.Read our Reconciliation Action Plan and First Actions Here.A special mention and thanks to Print Junction General Manager Nathan Torzyn and Graphic Designer Luke Burton for design and printing services.
Protect Yourself: A Guide to Cyber-Safety for Job Seekers in Australia
Did you know that job scams are common in Australia, with scammers using tactics to deceive job seekers into providing personal information, paying upfront fees, or even working for free? When applying for work it's important to protect your personal and sensitive information. If this falls into the wrong hands, it can be used to commit fraud, identity theft, or other cybercrimes. The challenge is that sharing information, such as your name, date of birth, and address, as well as sensitive information such as your tax file number and banking details, is all part of a standard job application process. So, what can you do to protect yourself when applying for work?Only apply for jobs using a secure internet connection. Avoid using public Wi-Fi networks or unsecured Wi-Fi hotspots, as these can be easily hacked.Use a reputable job board such as SEEK, Indeed, LinkedIn or our website workpac.com.These job boards have security measures in place to protect your personal information.Be cautious of emails or job postings that ask for personal information or require payment upfront. Legitimate job postings won't ask for payment or sensitive information upfront, so trust your instincts and be wary of any request or offer that doesn’t seem right.Before applying for a job, check the company's website and verify the job opening is legitimate. Scammers often create fake job postings to collect personal information.Use a strong, unique password for each job application and keep your resume current to avoid being targeted by scammers who use outdated resumes to steal personal information.Never share personal information such as your tax file number, bank account details, or driver's licence until you’ve taken steps to verify that the request is legitimate. WorkPac will always provide you with the option to share sensitive information/documents via our secure candidate portal myworkpac.com.Be cautious of online interviews that use software you're not familiar with. Use antivirus software on your computer and verify any links before the interview to avoid downloading malware.Finally, if you suspect that you've been targeted by a job scam, report it to the authorities and take steps to protect your personal information. To learn more about cyber safety in Australia, please visit the Australian Cyber Security Centre’s website https://www.cyber.gov.au/
SAFETY UPDATE | HEATSTROKE & HEAT EXHAUSTION
Australia's summer climate is one of extremes, with many regions regularly experiencing temperatures 30 degrees and above. In this blog, learn about the signs, symptoms and treatment of heatstroke and heat exhaustion and the steps you can take to help yourself and others stay safe.Heatwaves and hot weather can kill, and the risk of heat-related illness is higher for young children and elderly persons, during pregnancy and when taking certain medications. What is heat exhaustion?Heat exhaustion happens when someone becomes dehydrated due to fluid loss from a hot environment and/or excessive physical activity.The symptoms of heat exhaustion include:Normal or mildly higher body temperatureCool, pale, clammy skinExcessive sweatingThirstyHeadacheMuscle crampsRapid, weak pulseFainting or dizzinessTreatmentHelp the person to lie down in a cool or shady area to monitorRemove excessive clothing and loosen any tight clothingImmerse hands and feet in cold water, cool by fanning and moisten the skin, if possibleIf fully alert and responsive, give them frequent small drinks of waterIf muscle cramps occur, gently stretch the affected muscles to ease the painWhat is heatstroke?Heatstroke is a life-threatening emergency and can cause a person to collapse or fall unconscious. Heatstroke is more serious and means the body is no longer able to regulate its temperature by cooling the skin's surface by sweating. The internal body temperature rises, and organ damage can occur.The symptoms of heatstroke include:Reduced sweatingHigh body temperature (above 40°C)Dry, flushed, hot skinNauseaMuscle spasmsPain throughout the bodyUnusual behaviour or signs of confusionSeizure or possible loss of responsivenessTreatmentImmediately call 000 for an ambulanceIf available, have the person take a cold shower or bathCool the person with household items such as wet towels, fans or icepacks placed in the neck, groin and armpitsIf unresponsive or not alert, place in the recovery positionPrepare to give CPR if necessaryHeatwaves can kill, so it's important to be aware of what to look for and what you can do to help. For more information, the Red Cross has an excellent First Aid app (download here)and advice about how to stay cool in hot weather.
WORKPAC ALERT | SCAM PHONE CALLS
WORKPAC ALERT | SCAM PHONE CALLS We’ve been alerted to a recent scam where scammers are calling job seekers and posing as WorkPac representatives.The scam caller requests the job seeker’s personal details, including what software the job seeker uses.What to do if you suspect a phone call is a scam?It's important to be cautious and verify the identity of anyone who calls and requests personal or financial information over the phone.If you're uncertain, hang up and contact WorkPac directly (1300 967 527) to verify the identity of the caller.Remember, if a call seems suspicious, do not engage with the caller, and hang up immediately.Here are some signs that may indicate a scam phone call:The call looks unusual. It may be unsolicited, from a phone number you don’t recognise or the caller ID is blockedBe aware of caller ID spoofing. This is a sophisticated practice where scammers fake their caller ID to appear as a company or government agency (eg. A bank, Centrelink)You are asked to provide personal information (eg. Bank account numbers, Driver’s Licence details) in an unsecured environment – eg. verbally or via SMS. WorkPac will always provide you with an option to share sensitive information/documents via our secure candidate portal myworkpac.com. If in doubt, hang up and contact your WorkPac Representative via 1300 967 572.High-pressure tactics. Scammers may try to pressure you into making a quick decision or providing personal information immediately (eg. “I need to know your bank account details now so I can complete your job application”)Poor sound quality. Some scammers may call from overseas and have a poor sound quality and background noiseFor more information about phone scams in Australia, please visit the Australian Communications & Media Authority’s website: https://www.acma.gov.au/phone-scams
WORKPAC ALERT | MICROSOFT PHONE OUTAGE
WORKPAC ALERT | MICROSOFT PHONE OUTAGE There is currently a Microsoft outage affecting the Asia-Pacific region. This is impacting WorkPac’s inbound and outbound phone services. Working for WorkPac?We recommend logging in to your user account at myworkpac.com and using your WorkPac Representative’s direct contact details. Other Enquiries?Please call again later or direct your enquiry to contactus@workpac.com
Tinnitus Awareness Week | 6 - 12 February 2023
Did you know nearly 1 in 5 Australians experience some form of tinnitus? For Tinnitus Awareness Week, we take a closer look at what this condition is and how to prevent hearing damage.Tinnitus is a medically diagnosed physical condition that may present by ringing, humming or buzzing in your ear, especially when no noise is present. Approximately 17 to 20 per cent of Australians suffer from some degree of tinnitus.The causes of tinnitus include exposure to loud noises such as a chainsaw, loud music through headphones and equipment used in industrial, farming and transport, Meniere’s disease, some medications, ear wax and ear infections and lastly degeneration of cells within the cochlea, jaw or ear.You can prevent the occurrence of tinnitus by utilising ear plugs and/or earmuffs when you are exposed to loud sounds over 85 decibels, especially on work sites when using equipment and machinery. If you are using headphones for music, use noise-cancelling headphones, decrease the sound and use them for less than 90 minutes a day. Take regular breaks from areas of high noise to give your ears a rest. If attending concerts stand away from the speakers to reduce the impact. If you experience ringing in your ears or you are concerned speak to your doctor.For further information please visit healthdirect.gov.au/tinnitus
SCAM ALERT - Be alert to receiving WhatsApp messages claiming to be a WorkPac Recruiter
Updated 25 January 2023 | Jobseekers are being urged to watch out for scammers, with new Scamwatch figures revealing Australians lost over $8.7 million to recruitment scams in 2022. The ACCC’s Scamwatch is warning young people in particular, to protect their personal information when applying for jobs and to beware of job offers made through social media platforms or messaging services such as Whatsapp. Read more (opens on ACCC Scamwatch website). SEEK.COM.AU also has a current warning about scammers contacting people across Australia and New Zealand via WhatsApp pretending to be recruiting for SEEK. We are sharing this information to protect you, our job seekers, from scammers. Read more (opens on seek.com.au website). Beware of WhatsApp messages posing as a WorkPac recruiter(Originally published 30 September 2022) The first scam message states that a recruiter from WorkPac Recruitment is looking for candidates.The second scam message used a WorkPac recruiter's name and image with false contact details and false job ad information, there are grammar errors and it requested bank account details.Remember – WorkPac does not communicate using WhatsApp. If you are unsure about any email, SMS or message, please call our team on 1300 967 572. If you have identified something as potentially fraudulent or a scam account, please screenshot it, before deleting it from your inbox and delete items or your device. ReportingPlease report this scam from your app: https://faq.whatsapp.com/2286952358121083/When you report someone:WhatsApp receives the last five messages sent to you by the reported user or group, and the sender won’t be notified. WhatsApp also receives the reported group or user ID, information on when the message was sent, and the type of message sent (image, video, text, etc.).You can also choose to report an account by long-pressing a single message.Please forward a copy to contactus@workpac.com
WORKPAC PAYROLL UPDATE | AUSTRALIA DAY JAN 2023
Due to the Australia Day public holiday, we wish to advise all divisions and FTMs that there will be no pay run on Thursday 26 January.To avoid payment delays, please ensure you have logged your approved timesheet by 10am AEST, Wednesday 25 January.Timesheets received after this cut off will be processed in the following pay run on Friday 27 January.Should you have any queries, please feel welcome to contact your WorkPac Recruitment Coordinator.We also encourage you to reach out to your bank for assistance with queries regarding their processing days.
WorkPac Christmas Closure Dates – Contact Over The Christmas Period
Need to get in touch with us over the Christmas period? From Monday 26 December 2022 to Tuesday 3 January 2023, WorkPac’s office locations will be available via appointment only from 8.00am to 3.30pm. To ensure your enquiry can be handled quickly and efficiently, please contact us on 1300 967 572.For further information regarding when pays will be processed over the Christmas period, please check out our recent blog post here.On behalf of WorkPac, we would like to take this opportunity to thank you for your support throughout 2022. We hope this festive season brings you happiness and a joyful start to a prosperous new year.
WorkPac Christmas Pay Run Guide for 2022
Christmas is just around the corner! And we know how busy this time of year can be. To help we have popped together a handy reference of key dates so you can plan ahead, relax, and focus on what matters most this festive season.Payroll Changes | All Divisions & FTMsWeek commencing Sunday 18 December 2022Payroll operates as usual this weekPlease ensure your approved timesheet is lodged by 10am AEST Monday 19 DecemberWeek commencing Sunday 25 December 2022Payroll closed Mon 26 and Tues 27 December (all pays will be pushed back by 2 days)Please lodge your approved timesheet by 10am AEST Wednesday 28 DecemberThe main pay run will be processed Friday 30 DecemberWeek commencing Sunday 1 January 2023Payroll closed Monday 2 January (all pays will be pushed back by 1 day)Please lodge your approved timesheet by 10am AEST Tuesday 3 January Importantly, our Payroll team are aiming to minimise these delays where possible. For example, if all employees in a division have lodged their timesheets, we will endeavour to process payments earlier. This is a great reason to make sure your data is logged promptly.We also encourage you to reach out to your bank for assistance with queries regarding their processing days.Please contact your WorkPac Recruitment Coordinator for assistance with any queries.Wishing you all the best for the festive season and a joyful start to a happy new year.
Scheduled Website Maintenance | Wednesday 30 November
Scheduled Website Maintenance | 9pm – 11pm AEST Wednesday 30 November Our websites will be undergoing essential scheduled maintenance between 9pm and 11pm AEST, Wednesday 30 November.During this time, there may be short service interruptions of up to 20 minutes.The following websites will be affected.workpac.comworkpacgroup.comworkpachsc.combrcrecruitment.com.auIMRLocumBank.com.auWe apologise for any inconvenience caused. If you are unable to access our website, please check back at a later time.Our contact email address is contactus@workpac.com
WorkPac announce it has been awarded service contracts with Workforce Australia
Following the announcement by the Department of Employment, Workforce, Skills, Small and Family business, WorkPac is proud to announce it has been awarded service contracts with Workforce Australia. In response, WorkPac wishes to advise the launch of WES.JobsFrom 1 July 2022, WES.Jobs will operate as a Workforce Australia provider. As the newest member of the WorkPac Group, the largest Australian owned recruiter with over 25 years' experience finding people employment, WES.Jobs will focus on helping unemployed job seekers.As a local and regional employment specialist, WorkPac is in the business of finding people work. WorkPac knows how to support Australians across the full employment lifecycle. WES.Jobs will leverage this long history of experience, along with WorkPac’s established client relations with local companies in industries like mining, construction, engineering, industrial and healthcare, to offer job seekers tailored, enhanced services.At launch, WES.Jobs will operate in Mackay and Brisbane South East - together with our specialist Indigenous provider JobTrail. WES.Jobs will maximise outcomes by complementing expert recruitment practices with additional services to enable upskilling, training, personal and professional development, coupled with personal support before and after placement. It will connect job seekers and employers by assisting them to find placements that meet their mutual goals. Our personalised approach will help job seekers tailor themselves to best match with available opportunities.Recognising the strength of diversity, WES.Jobs offers job seekers an inclusive, fair and respectful environment. Building on this commitment and deep understanding of market demands, WES.Jobs will help each registered job seeker enhance their employability to meet employment market needs.The WorkPac Group and WES.Jobs look forward to supporting Workforce Australia through this new partnership.
WorkPac Celebrates 25 Years of Success
This month, WorkPac celebrates its 25th anniversary.Founded by Phil Smart in 1997, WorkPac has grown from a Perth-based team of two into one of Australia’s largest private employers.Now, over 450 staff across 35 metropolitan and regional offices place more than 26,000 people annually and manage a workforce field team of over 10,000.WorkPac are a gateway for individuals to find a job. We expand people's access to employment and build careers.Over the course of 25 years, WorkPac have employed over 300,000 field team members and supported thousands of Trainees and Apprentices to commence careers in the Mining, Construction and Healthcare sectors.Looking ahead, as we continue striving towards becoming an employer of choice, as well as championing diversity and inclusion initiatives, WorkPac is setting new standards in workforce services.At WorkPac, we are very proud of our achievements over the past 25 years and are grateful for the support of our customers, suppliers, and most importantly, our employees.
Scheduled Website Maintenance Thursday 2nd Dec 2am-5am AEST
Notification of System Maintenance Our websites may be unavailable Thursday 2nd Dec between 2:00am and 05:00am AEST. We apologise for the outage. Our goal is to ensure WorkPac Group businesses are always available online. However, from time to time, scheduled maintenance is necessary.If you are unable to access our website, please check back at a later time. Our contact email address is contactus@workpac.com
Dual Award Nomination, for Client Service and Best Back Office Team
Two of WorkPac’s teams are nominated for the TALiNT International Annual Recruitment Awards which is taking place between 4 – 5pm AEDT on Friday 13th November.The annual TALiNT Awards recognise the remarkable hard work, commitment, and sheer entrepreneurship in the Australian recruitment industry. This is an opportunity to win one of the most coveted and prestigious accolades in the sector.Our Project Services Recruitment team who manage recruitment for one of our largest clients, is nominated for the Client Service Award. The award recognises excellence and collaboration in the delivery of a talent acquisition project where you have worked side-by-side with a client fulfilling a specific requirement campaign.Karla Walton our Senior Site Manager based in Mackay explains, “the team have been nominated because they rose to an epic challenge by one of our largest clients during the early stages of the COVID-19 pandemic.”“We were required to recruit hundreds of skilled and experienced mining workers locally within the Bowen Basin and surrounding region in the face of risks and challenges presented by the COVID-19 pandemic.”“Thirteen Queensland mine sites remained completely operational throughout the peak of the pandemic, with the mobilisation of standby personnel when needed supplied by the WorkPac team.”The WorkPac Credit team have been nominated as a finalist for the Best Back Office Team Award.The Credit team are a vital part of the WorkPac business where each day, they convert sales into realised revenue and achieve outcome-focussed solutions for the business. What makes this team special is their unique culture and the strong partnerships built with WorkPac’s other teams, along with their genuine desire to continually improve and track their performance against metrics. One of the biggest tangible benefits delivered by this team is the reduction of WorkPac’s Days Sales Outstanding (DSO) by 12 days (a 29% reduction) which has had a significant, positive impact on monthly cash flow. The team have also achieved bad debt levels among the lowest in the Mining, Construction and Civil Engineering industries with only 0.05% of bad debts (industry average is approximately 2%).Our Head of Credit Doug Ventham explained, “the WorkPac Credit team are a true partner to our clients, recruitment operatives and managers. Through personal involvement with both our Business Managers and clients, we are able to resolve suitable trading terms in order to collect outstanding monies owed.” “We go to great lengths to understand how our clients want their invoices to be presented, in order to enable swift payment.”To further help deliver quantifiable benefits, the Credit team engaged with WorkPac’s Technology team to implement an invoicing bot to automatically develop invoices from payroll data and then check each invoice against approved timesheets and purchase orders for automated approval. The benefits of this new system have included a reduction in average payment times and greatly reduced administrative activity for both our Operations team and our clients.Through this understanding of the benefits that the team provide, and their support to maintain client relationships, the Credit team are appreciated by and have true synergy with their stakeholders across the business. WorkPac also congratulates all other nominees for the Awards, after a tough year, we are looking forward to celebrating digitally within our industry.
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