Tiara Awards Copy

Dual Award Nomination, for Client Service and Best Back Office Team

13/11/2020By author: Tracey Mesken

Two of WorkPac’s teams are nominated for the TALiNT International Annual Recruitment Awards which is taking place between 4 – 5pm AEDT on Friday 13th November.

The annual TALiNT Awards recognise the remarkable hard work, commitment, and sheer entrepreneurship in the Australian recruitment industry. This is an opportunity to win one of the most coveted and prestigious accolades in the sector.

Our Project Services Recruitment team who manage recruitment for one of our largest clients, is nominated for the Client Service Award.

The award recognises excellence and collaboration in the delivery of a talent acquisition project where you have worked side-by-side with a client fulfilling a specific requirement campaign.

Karla Walton our Senior Site Manager based in Mackay explains, “the team have been nominated because they rose to an epic challenge by one of our largest clients during the early stages of the COVID-19 pandemic.”

“We were required to recruit hundreds of skilled and experienced mining workers locally within the Bowen Basin and surrounding region in the face of risks and challenges presented by the COVID-19 pandemic.”

“Thirteen Queensland mine sites remained completely operational throughout the peak of the pandemic, with the mobilisation of standby personnel when needed supplied by the WorkPac team.”

The WorkPac Credit team have been nominated as a finalist for the Best Back Office Team Award.

The Credit team are a vital part of the WorkPac business where each day, they convert sales into realised revenue and achieve outcome-focussed solutions for the business. What makes this team special is their unique culture and the strong partnerships built with WorkPac’s other teams, along with their genuine desire to continually improve and track their performance against metrics.

One of the biggest tangible benefits delivered by this team is the reduction of WorkPac’s Days Sales Outstanding (DSO) by 12 days (a 29% reduction) which has had a significant, positive impact on monthly cash flow. The team have also achieved bad debt levels among the lowest in the Mining, Construction and Civil Engineering industries with only 0.05% of bad debts (industry average is approximately 2%).

Our Head of Credit Doug Ventham explained, “the WorkPac Credit team are a true partner to our clients, recruitment operatives and managers. Through personal involvement with both our Business Managers and clients, we are able to resolve suitable trading terms in order to collect outstanding monies owed.”

“We go to great lengths to understand how our clients want their invoices to be presented, in order to enable swift payment.”

To further help deliver quantifiable benefits, the Credit team engaged with WorkPac’s Technology team to implement an invoicing bot to automatically develop invoices from payroll data and then check each invoice against approved timesheets and purchase orders for automated approval. The benefits of this new system have included a reduction in average payment times and greatly reduced administrative activity for both our Operations team and our clients.

Through this understanding of the benefits that the team provide, and their support to maintain client relationships, the Credit team are appreciated by and have true synergy with their stakeholders across the business.

WorkPac also congratulates all other nominees for the Awards, after a tough year, we are looking forward to celebrating digitally within our industry.