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Aftersales/Technical Support Manager

Are you results driven and passionate to make a meaningful impact in a growing industry?

If you have a strong background in after sales and technical support, apply now!

  • 70K - 75K annual salary

  • Work for a collaborative and team environment

About the Client

Providing the world's only plug in cedar ice bath, our client supplies a range of ice baths, hot tubs, float tanks and saunas. They primarily export to international clients and are seeking an experienced Aftersales / Technical Support Officer to assist with customer enquiries and escalations based in their Molendinar branch.

What you will be doing

You will be required to work Monday to Friday working the hours of 8.30am - 5pm. As they are dealing international clients, the working hours may vary. As the After-Sales/Technical Support Officer, you will play a pivotal role in ensuring our customers receive exceptional post-sales support and technical assistance. You will work closely with other departments to maintain customer satisfaction and resolve technical issues promptly. Your role will consist of providing technical and after sales support to customers, monitor and analyse support ticket data, managing customer escalations and issue refunds when required.

What you will need

  • Proven experience in customer service management, preferably in a manufacturing or product-based industry

  • Ability to work as part of a team and constructively engage with team members

  • Excellent communication and interpersonal skills, both written and verbal

  • Exceptional problem-solving and conflict resolution abilities

  • Proficiency in customer service software, CRM systems, and Microsoft Office Suite

  • Detail-oriented with excellent organizational and time management skills

*You will be required to attend a face to face interview with the client prior to commencing*

Apply Online NOW!

For more information contact;
Jess Purdy - Recruitment Coordinator
Phone - 07 3715 2080
Reference Number - BSINDJ2023122612

Please be aware that proof of COVID-19 vaccination mayapply in accordance with Public Health Orders, State Health Directions and/or site-specific Health and Safety requirements.

At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.

WorkPac is Australia's largest, privately owned recruitment provider to the mining, construction, engineering, oil and gas and healthcare sectors. We are proud to partner with some of the country's leading companies to deliver rewarding career opportunities.

Job title: Aftersales/Technical Support Manager
Contract type: Casual
Location: Gold Coast
Industry: Customer Service Call Centre and Customer Service
Job expiry: 2023-09-25
Reference: BSINDJ2023122612