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Customer Service Consultant

  • Attractive Salary Offered

  • Full Time Permanent Contract, Direct with Client

  • Salisbury (Brisbane) Location

About the Role:

WorkPac are seeking a Customer Service Consultant to join our leading Electronic Security client for a Full Time Permanent Contract, direct with the client. This position will have a Monday to Friday Roster,based in Salisbury (Brisbane) and will have weekly alternating roster start times: (Daylight savings, between 7am to 10 am) and (Non Savings, between 8 am and 10 am.). 5am to 5.30 am starts are also available for support for servicing New Zealand branches for enquiries. Shifts will be for 8 hours.

Reporting to the customer services manager, this role will be responsible for responding and resolving customer enquiries via email and phone in a timely manner. The role is fast paced, and no two days are the same.

Duties and Responsibilities:

Providing exceptional customer service to all our customers

Handling all customer inbound/outbound calls and emails in a timely manner

Problem solving and investigating a variety of simple and complex requests

Provide first line customer retention services

Data entry / administration

Handle customer complaints and disputes

Skills and Experience:

  • A passion for customer service

  • The ability to identify a customers need and provide support

  • A Team player focus, working collaboratively to exceed expectation

  • A fast learner and a love for learning new things

  • Attention to detail and ability to multitask

  • Resilience to manage high workloads during peak periods

  • The resourcefulness to investigate problems and identify solutions

  • Strong written and verbal communication

Job Reference Number: BSINDJ2023117293

Please be aware that proof of COVID-19 vaccination mayapply in accordance with Public Health Orders, State Health Directions and/or site-specific Health and Safety requirements.

How to Apply:

Click on the Apply button or for more information please contact Alanna Harvey-King on (07) 4979 8603 quoting the above reference number.

About WorkPac

WorkPac is Australias leading, privately owned recruitment provider to the mining, construction, engineering, light industrial and healthcare sectors. We are proud to partner with some of the country''s leading companies to deliver rewarding permanent, contract, temporary and traineeship recruitment opportunities.

At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.

Job title: Customer Service Consultant
Contract type: Full Time
Location: Brisbane
Industry: Customer Service Call Centre and Customer Service
Job expiry: 2023-07-05
Reference: BSINDJ2023119790

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