Customer Service Officer
Job description
Long Term Position
Overtime + Penalties Rate
About the Role
Our client is seeking motivated Customer Service Officers for an on-going position located in East Perth. Successful candidates must have previous Customer Service experience and have a proven track record of delivering first class service in a busy environment. In this role your focus will be to proactively support customers enquiries and supply the correct products ordered to the agreed schedule. Previous experience in the Logistics and Transport industries will be highly regarded.
Our client has a ongoing position available paying $26.31 per hour plus penalties. The ongoing position is on a weekly rotating roster, 6:30am - 3:30pm, 7:00 - 4:00pm, 7:30am - 4:30pm. There is also a Saturday shift once a month which attracts penalty rates. .
Duties and Responsibilities
Customer Service
Maintain professional communication with both external and internal parties
Ensure that customers have a positive experience while placing an order with the CSO
Answer all calls within 20 seconds
Escalate any customer issues that you are unable to resolve to the appropriate department/manager
Processing customer feedback through the internal database of QSI or CRM daily
Customers will be proactively notified as soon as possible if there is a delay
Customersâ questions and issues need to be promptly and courteously handled
Pleasant telephone manner
Employee relations issues
Allocation
Manage truck utilization in conjunction with plants and managers to effectively reduce costs whilst maintaining optimum service levels to customers
Sound knowledge of Fatigue Management and Chain of Responsibility legislation
Internal Relationships
Maintain regular and effective communication with both Sales and Production staff
Maintain regular contact with Suppliers as directed daily /weekly
Essential Requirements
Previous experience in the logistics / transport industry is preferred
Previous experience in customer service
Basic knowledge of MS Office Suite
Basic SAP knowledge
Capable of performing minimum data entry requirements
Right to Work in Australia
Must be able to pass full medical & DAS
Other Requirements
Strong organisational and prioritisation skills
Ability to work in a busy office environment
Strong customer focus
Flexible workload schedules
Commitment to teamwork and safety
Strong interpersonal and communication skills
About WorkPac
WorkPac is Australia's leading, privately owned recruitment provider to the mining, construction, engineering, oil and gas and healthcare sectors. We are proud to partner with some of the country's leading companies to deliver rewarding career opportunities. Register or apply with us for ongoing access to a wide range of temporary and permanent jobs for all skill levels.
How to Apply
Click onto the apply button. For more information contact:
Hayley Puketapu
WorkPac Western Australia
hayley.puketapu@workpac.com
764J202171811
At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.
Job title: | Customer Service Officer |
Contract type: | Casual |
Location: | Perth |
Industry: | Office Manager Administration |
Job expiry: | 2021-04-27 |
Reference: | 764J202171811 |
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