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Customer Service Officer

Wanting to join a team where what you do matters and is rewarding to all who you interact with. All this while aligning yourself with the globally recognised organisation specialising within the fire & safety sector. We want to hear from you!

About the Role:

We are currently looking for a Customer Service Officer to join our team in Bunbury working within Chubb Fire & Security. This is an exciting opportunity to work on a wide variety of projects and tasks. Your enthusiasm, consideration, and ability to manage situations will be key strengths.

Key Responsibilities:

  • Co-ordinate between the administration, planning and field teams to prioritise and attend to

  • business and client needs.

  • Assist management team with gathering information and reports and liaising with clients.

  • Assist management with streamlining process and procedures to maximise efficiency.

  • Manage and work through discrepancies with key internal and external customers to

  • provide resolutions to problems.

  • Answering phone calls and business emails.

  • Assist with a wide support team in delivering business functions to properly serve client

  • expectations.

  • Performing support administration functions in a timely and efficient manner to meet the

  • expectations of the business.

  • Ensuring records are professionally managed and the branch complies with company audit

  • requirements.

  • Experience and Knowledge Requirements:

  • 2+ years experience in Administration or experience working in a similar role with strong

  • focus on administration functions.

  • Strong attention to detail.

  • Exceptional communication skills.

  • Proficient time management and organisation skills.

  • Proficiency in Microsoft Office programs, such as Outlook, Word and Excel.

  • Previous experience using Pronto is desirable.

  • Ability to collate and analyse data to support dispute resolution process with clients.

  • Ability to problem solve and improve processes.

  • Committed to ongoing learning and development.

  • Self-motivated and the ability to work independently and autonomously.


  • The chance to make your mark in an already high performing branch.

  • Supportive team structure with all training provided.

  • The chance to progress your career with a global name in the fire, security & safety space.

Job Reference Number: 7469J20232735

How to Apply

Click on the Apply button. For more information please contact: WorkPac Principal Consultant: Rebecca Ross (02) 4927 7766 quoting the above reference number.

About WorkPac

WorkPac is Australia's leading, privately owned recruitment provider to the mining, construction, engineering, light industrial and healthcare sectors. We are proud to partner with some of the country's leading companies to deliver rewarding permanent, contract, temporary and traineeship recruitment opportunities.

At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer, and we encourage applications from women and Indigenous people.

Job title: Customer Service Officer
Contract type: Casual
Location: Regional WA - Bunbury & South West, Regional WA
Industry: Customer Service Call Centre and Customer Service
Job expiry: 2023-01-30
Reference: 7469J20232735