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Customer Service Officer

Job description

Job description

Ongoing contract

Overtime + Penalties Rate

Immediate Start

About the Role

Our client is seeking a customer Service Scheduler who is responsible for responding promptly, in a positive, professional and timely manner, to internal and external customers, by listening effectively to determine the best course of action and implementing timely action to meet the customer's requirements.

Duties and Responsibilities

Liaison with plant staff, Account Managers & Site Coordinators to ensure best

possible customer service and ensure individual customer requirements are


Maintain up to date knowledge of assigned products, services and plant


Responsible for all fleet scheduling & ensuring delivery requirements until jobs

are complete.

Operate to KPI???s and key measurements for individual and team to meet target

performance levels within the CSC and service.

Engage with & coach other schedulers where required for continuous

improvement for scheduling & planning.

Captures and maintains cycle times, service interruptions to ensure continuous

improvement of service levels.

Constant awareness of daily truck unavailability and adjust scheduling to meet

customer needs. Escalate dealing with truck unavailability to the Scheduling


Ensure efficient and effective daily scheduling and oversee dispatching of

deliveries to meet customer service requirements.

Work with other schedulers, plant teams and drivers to ensure right load into

right truck to right job to keep informed of the plan.

Constant feedback to the CSOs to ensure proper order placement & information

to maximize truck utilization and lowest cost of cartage.

Essential Requirements

Strong knowledge of geography area and suburb locations.

Strong industry and logistics knowledge preferably in pre-mix

concrete or distribution industry.

Preferred logistics experience

Right to Work in Australia

Must be able to pass full medical & DAS

Other Requirements

Strong organisational and prioritisation skills

Ability to work in a busy office environment

Strong customer focus

Flexible workload schedules

Commitment to teamwork and safety

Strong interpersonal and communication skills

About WorkPac

WorkPac is Australia's leading, privately owned recruitment provider to the mining, construction, engineering, oil and gas and healthcare sectors. We are proud to partner with some of the country's leading companies to deliver rewarding career opportunities. Register or apply with us for ongoing access to a wide range of temporary and permanent jobs for all skill levels.

How to Apply

Click onto the apply button. For more information contact:

Hayley Puketapu

WorkPac Western Australia

(08) 9201 6205

Job title: Customer Service Officer
Contract type: Casual
Location: Perth - CBD, Inner & Western Suburbs, Perth
Industry: Customer Service Call Centre and Customer Service
Job expiry: 2021-05-06
Reference: 764J202171747