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Customer Service Officer - Full Time Role

Job description

Job Highlights

  • East Perth location

  • 6+ months work

  • Monday-Friday, occasional Saturday + pens

About the Role

The Customer Service Officer role needs to always strive to provide our customers with the best possible experience. The focus should be to supply the correct products ordered to the agreed schedule. The Customer service office should proactively support customer???s enquiries, needs and requirements whilst delivering on key business goals around on time deliver, on time loading and transport utilization.

Duties & Responsibilities

  • Maintain a safe system of work in the workplace. Comply with all relevant safety, health and environment legislation

  • Adhere to all company policies, procedures and work instructions

  • Maintain professional communication with both external and internal parties

  • Processing customer feedback through the internal database of QSI or CRM daily.

  • Consistently improve on processes

  • Capable of performing minimum data entry requirements

  • Reads and understands communications and interprets for relevance in local environment

  • Fully engages OH&S within activity and seeks support to achieve best possible outcomes

Skills and Experience

  • Experience in the logistics / transport industry is preferred.

  • Experience in customer service

  • Strong organisational and prioritisation skills

  • Ability to work in a busy office environment

  • Sound knowledge of the Perth Area

  • Flexible workload schedules.

  • Strong interpersonal and communication skills

  • Basic knowledge of MS Office Suite

  • Basic SAP knowledge ???Preferred but not essential.

About WorkPac

WorkPac is Australia's leading, privately owned recruitment provider to the mining, construction, engineering, light industrial and healthcare sectors. We are proud to partner with some of the country's leading companies to deliver rewarding permanent, contract, temporary and traineeship recruitment opportunities.

Apply Now

Click onto the apply button. For more information contact:

Kristin De Souza - 08 6462 1118

Western Region

Reference Number: 764J202070056

At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.

Job title: Customer Service Officer - Full Time Role
Contract type: Casual
Location: Perth - CBD, Inner & Western Suburbs, Perth
Industry: Office Manager Administration
Job expiry: 2020-12-17
Reference: 764J202070056