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Customer Service Scheduler

  • Monday to Friday roster

  • Permanent fulltime opportunity

  • Competitive salary on offer

WorkPac are seeking a Customer Service Scheduler for a position Perth based. This position is to effectively manage the fleet within the assigned geographical area to ensure cost effective allocation of resources and efficient distribution to meet customer needs. This role offers a Monday to Friday roster and is a fulltime opportunity.

Key Responsibilities will include:

  • Maintain a safe system of work in the workplace.

  • Comply with all relevant safety, health and environment legislation.

  • Actively seek feedback on site safety from customers and account managers.

  • Achieve safety targets for Concrete and ensure acceptance and implementation of the SHE standard and YED objectives.

  • Actively participate in Safety Improvement Team meetings and encourage participation of Plant Production Supervisors, Cartage Contractors, Customer Accounts Managers and Area Operations Managers.

  • Adhere to all company policies, procedures and work instructions.

  • Effective maintenance of paperwork and documentation.

  • Financial Ensure efficient costs of cartage within the concrete business through effective fleet management.

  • Daily overview of fleet allocation to achieve cost benefits

  • Implement KPI and key measures, for maximizing LOD and COT utilisation.

  • LODs and Drivers Effectively deal with drivers and escalate performance issues relevant to deal with plants and customers enquiries for allocation complaints.

  • Assist Customer Service Operators in responding to customer enquiries

  • Handle customer queries as appropriate

  • Manage truck utilisation in conjunction with batch plants and Area Operations Managers to maintain optimum service level possible to customers leadership

Skills & Experience Required:

  • Experience working in Logistics and/or supply chain would be well regarded

  • Previous scheduling/allocator experience

  • Computer skills High proficiency in word and excel

  • Full working rights in Australia

  • C class drivers licence

About WorkPac

WorkPac is Australia's largest privately owned workforce services business with over 1.3 million registered candidates. We offer tailored solutions in recruitment, skills and career development across Mining, Construction, Healthcare and more. Our consistent promise to both candidates and clients is that choosing WorkPac is always a Good Move.

How to Apply:

Click on the Apply button or for more information please contact:

WorkPac Principal Consultant: Rebecca Ross on (02) 4927 7766 quoting the below reference number.

Job reference number: 7019J202472403

At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.

Job title: Customer Service Scheduler
Contract type: Full Time
Location: Australia, Perth - Rockingham & Kwinana, Perth
Industry: Customer Service Call Centre and Customer Service
Job expiry: 2024-07-10
Reference: 7019J202472403