• Full-Time Permanent role

• Flexible working arrangement considered including working from home

• Monday to Friday, 40 hours a week

About the Role

WorkPac are currently seeking a Customer Service Trade Team Leader for our Newman based client. The successful candidate will be responsible for both face to face and over the phone customer service with 4 direct reports.

Duties include:

• Lead, develop and Coach a customer centric team

• Provide an exceptional level of services to customers relating to the client's product range

• Maintaining the shopfront to a high standard with a flair of merchandising

• Participate in the safety agenda, ensuring all adherence, along with assisting with implement HSE policies and procedures

• Identify and assess customer requirements

• Maintain store display and cleanliness

• Manage specific warehouse operation to achieve KPIs in specific areas

• Seek opportunities to improve processes within work area and the team

• Ensure all behaviours are being followed by the team including customer priorities, integrity, openness, accountability any and boldness

Skills and Experience

• Strong Customer Service experience

• Strong communication and teamwork skills

• Experience in team leadership or supervision in a retail environment

• Industrial Supply and/or Trade understanding (preferred)

• Strong computer skills

• Technical product knowledge (preferred)

• Strong problem-solving abilities

• Right to work in Australia

About the Company

WorkPac is Australia's leading, privately owned recruitment provider to the mining, construction, engineering, oil and gas and healthcare sectors. We are proud to partner with some of the country's leading companies to deliver rewarding career opportunities. Register or apply with us for ongoing access to a wide range of temporary and permanent jobs for all skill levels.

Apply Now

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For further enquiries, please contact Stacy Kieckhefer

Reference Code: 7469J202158

At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and indigenous people.