Jobs Banner Default Image
< Return

Customer Support Officer

  • Temporary to Permanent opportunity

  • Monday to Friday full time hours

  • Local Perth opportunity

About the Role:

WorkPac are seeking an experienced Customer Service Officer for a position with our industrial client based in Welshpool, Perth.

Our client are industry leaders in fire and security technology and are looking for a Customer Service Officer to join their close knit team in Welshpool. The Customer Service Officer will be responsible for liaising with the technicians to process repair orders and provide quotes. This role will require excellent phone and email communication to liaise with clients, customers and technicians. This is an on going opportunity working on a temporary to permanent basis working full time hours, Monday to Friday.

Responsibilities and Requirements for the role:

  • Liaise with Technicians on a daily basis to discuss repair jobs and requirements and enter in to the system

  • Work with the Technicians to determine job order requirements and prepare quotes for customers and clients

  • Liaise with customers and client regarding quotes and technician availability and schedule required job orders

  • Enter information in to the Customer Management System

  • Prior experience in a similar role is essential ideal with some sales exposure

  • Previous experience in the fire industry highly regarded

  • Must be a team player with a strong focus on quality and client satisfaction

  • Effective written and verbal communication skills.

  • Must hold full working rights in Australia

Please be aware that proof of COVID-19 vaccination may apply in accordance with Public Health Orders, State Health Directions and/or site specific Health and Safety requirements.

How to Apply:

Click Apply Now and our Principal Consultant will be in touch. Alternatively please email you resume to

Reference Number: 7493J202290

About WorkPac:

WorkPac is Australia's leading, privately owned recruitment provider to the mining, construction, engineering, oil and gas and healthcare sectors. We are proud to partner with some of the country's leading companies to deliver rewarding career opportunities. Looking after our employees is important to us. Through our myrewards platform, we offer benefits from retail rewards through to financial, health cover, insurance, superannuation services and more.

At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.

Job title: Customer Support Officer
Contract type: Casual
Location: Perth
Industry: Customer Service Call Centre and Customer Service
Job expiry: 2022-07-27
Reference: 7493J202290