• Residential to Mackay

• 6 Month Contract

• Attractive Hourly Rate

About the Role:

WorkPac are currently seeking an experienced IT Help Desk Officer for a duration of 6 month. This role will be on a Monday to Friday roster and will be responsible for assisting and taking responsibility where required in the support of desktop software, desktop hardware and the general operation of the IT Help Desk.

Duties and Responsibilities:

• User support, mainly in the area of PC operations, and general applications support.

• Detection, recording and reporting to the Systems and Network Administrator, and hardware supplier any problems associated with hardware.

• Detection, recording and reporting to the Application & Database Administrator, or in his absence the software supplier(s), any problems associated with software.

• Maintain support register and monitor status of support calls.

• General computer operations, including software installation, user security as per management authorisation

• Maintain computer room in clean and tidy condition and assist IT Help Desk Officers.

• Monitor stationery and consumable supplies, and ensure a satisfactory stock level is maintained of all such items

• Other responsibilities as delegated by Management within the scope of this position

About You:

• Experience in a similar role

• Experience in commercial computing industry

• Thorough experience in configuration and maintenance of personal computers, notebook computers and associated peripheral devices as used within commercial industry

• Possession of degree or diploma with commercial computing content (Desirable)

• Experience in a corporate environment supporting multiple networked personal computers or similar end-user devices (Desirable)

• Ability to communication effectively, both verbally and in writing, to all levels of Council.

• Sound administrative and organisational ability to operate the computer system, maintain call register etc.

• Ability to use sundry software, including Microsoft Office products

• Ability to research reference materials, and to understand and apply the knowledge gained

• Sound analytical and problem-solving skills

• Sound knowledge of the operating system(s) of Council's computers, including proficiency in technical knowledge and operation of hardware, such as personal computers and printers, needing attention by Council staff.

• Sound knowledge of Council's application software package(s) including an understanding of the overall network and location of files.

• Knowledge and understanding of Council's organisational structure, services and departmental functions

• Understanding of Council's Enterprise Risk Management Policy and Framework objectives as they impact the position.

• Ability and willingness to work flexible hours to meet the requirements of the position

• Current C class drivers licence

• Full working rights in Australia

Please be aware that proof of COVID-19 vaccination may apply in accordance with Public Health Orders, State Health Directions and/or site-specific Health and Safety requirements.

Job Reference Number: Q.INDJ2022154640

How to Apply:

Click on the Apply button or for more information please contact:

WorkPac Principal Consultant: Brooklyn Patroni on (07) 4969 4747 or quoting the above reference number.

About WorkPac

WorkPac is Australia's leading, privately owned recruitment provider to the mining, construction, engineering, light industrial and healthcare sectors. We are proud to partner with some of the country's leading companies to deliver rewarding permanent, contract, temporary and traineeship recruitment opportunities.

At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.