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Service & Rental Coordinator

About the Role:

In partnership with our leading Industrial client, WorkPac are currently seeking an experienced Service & Rental Coordinator for a permanent, full time position based in Hemmant, Brisbane.

Our client are an international water solutions and service provider that focus on developing and providing a variety of water focused equipment, products and services. They are looking for a Service & Rental Coordinator to provide support and coordination of incoming service and repairs of products, as well as providing customer and sales team quotations, information and reporting. The successful candidate will work closely with the Sales Team and Service Manager to assist with a smooth running of the branch. This role is an on-going, permanent position based at their Brisbane branch.

Responsibilities and Duties:

  • Responds to customer queries and requests.

  • Books jobs into the workshop using iScala and raises job cards as necessary.

  • Prioritises jobs in consultation with the Service Manager, processing service and hire quotations and billing, and maintaining the Rental system to ensure accurate reporting.

  • Schedules invoicing, credit applications and requests, new suppliers and warranty.

  • Interprets equipment inspection data from fitters and enters repair quotation details into iScala.

  • Converts quotations into live jobs upon receipt of client purchase order / authorisation.

  • Advises customers of any undue delays resulting from spare part shortages and liaise with warehouse staff to determine time frames

  • Finalise processing for completed repair jobs, enter details in to relevant spreadsheets and file job cards

  • Responsible for the despatch and receipt of all goods, in accordance with established policies and procedures.

  • Pick orders/parts from the stores area, and prepare products for despatch.

Requirements for the role:

  • A minimum of 2-3 years in a customer service/sales support capacity, preferably with some experience in a pump or engineering environment.

  • Must be customer focused, with excellent problem solving and time management skills.

  • Good attention to detail and time management skills.

  • Must hold good communication skills with internal stakeholders and customers

  • Must hold full working rights in Australia

Please be aware that proof of COVID-19 vaccination may apply in accordance with Public Health Orders, State Health Directions and/or site specific Health and Safety requirements.

How to Apply:

Click Apply Now and our Principal Consultant will be in touch.

Reference Number: BSINDJ2022114009

About WorkPac:

WorkPac is Australia's leading, privately owned recruitment provider to the mining, construction, engineering, oil and gas and healthcare sectors. We are proud to partner with some of the country's leading companies to deliver rewarding career opportunities. Looking after our employees is important to us. Through our myrewards platform, we offer benefits from retail rewards through to financial, health cover, insurance, superannuation services and more.

At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.

Job title: Service & Rental Coordinator
Contract type: Full Time
Location: Brisbane
Industry: Administration Administration
Job expiry: 2022-10-19
Reference: BSINDJ2022114356