Call Centre Operator
Varying start times on offer
Temp to perm opportunity
About the Client
Oneof Australia's original provider of 24 hours a day, 7 days a week personal emergency response alarms. Trading in Australia for over 40 years, our client has been providing assistance to those who want to live a full, independent and active life, but require the assurance that if help is needed, it is only the press of a button away.
What you will be doing
Making outbound calls to assist the team to help transition the 3G units over to the new 4G units to provide around the clock personal safety. Helping to allocate an in home appointment time that suits the user to phase out the older models and install the newer up-to-date 4G unit.
Your role will include:
Booking in appointments for technicians to install the units.
Obtain and evaluate all relevant information to handle inquiries and complaints, perform customer verifications to maintain data as requested by the business.
Respond to customers enquiries and ensuring customer satisfaction and resolution.
Liaise with other staff to identify any delays and communicate changes to customers.
Maintain a reputation for caring and professional service to clients and their associated contacts.
Any error found in data entry or any other area to be resolved, logged, or reported to the appropriate department.
Maintain confidentiality of client data
Carry out additional duties as directed by the 4G Program Team Leader, 4G Migration Program Manager
What you will need :
High levels of customer service
Experience in administration
Experience working with Mastermind / Salesforce or Pronto based systems (preferred)
Experience working in shift rotations and environments (preferred)
Experience in Medical Monitoring Industry (preferred).
Awarded Large Recruitment Agency of the year by SEEK, WorkPac is Australia's leading, privately owned recruitment provider to the mining, construction, engineering, light industrial and healthcare sectors. We are proud to partner with some of the country's leading companies to deliver rewarding permanent, contract, temporary and traineeship recruitment opportunities.
Darcy - Recruitment Coordinator
Phone-0455 456 869
The WorkPac Group is Australias largest privately owned workforce services business. We offer tailored, end-to-end solutions in recruitment, skills development and career development throughout the country. Our scope extends across diverse sectors including Mining, Construction, Healthcare, Social care and more, and we're proud to have over 1.3 million registered candidates. At the core of our business is the promise that whether you're a candidate, a client, or part of our dedicated internal team, choosing WorkPac is always a Good Move.
At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.
|Call Centre Operator
|Australia, South East QLD - Southern Suburbs & Logan, South East QLD