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Customer Experience Specialist

  • Full Time Permanent Contract, Direct with Client

  • Salisbury (Brisbane) Location

  • Attractive Salary

About the role:

WorkPac are current seeking an Customer Experience Specialist to join our leading security client, for a full time permanent position based within Salisbury. Reporting to the Customer Services Manager, this position will hold a Monday to Friday roster and will be responsible for responding and resolving customer enquiries via email and phone in a timely manner.

Duties and Responsibilities:

  • Providing exceptional customer service to all our customers

  • Handling all customer inbound/outbound calls and emails in a timely manner

  • Problem solving and investigating a variety of simple and complex requests

  • Provide first line customer retention services

  • Data entry / administration

  • Handle customer complaints and disputes

What you will need:

  • A passion for customer service

  • The ability to identify a customers need and provide support

  • A Team player focus, working collaboratively to exceed expectation

  • A fast learner and a love for learning new things

  • Attention to detail and ability to multitask

  • Resilience to manage high workloads during peak periods

  • The resourcefulness to investigate problems and identify solutions

  • Strong written and verbal communication

Job Reference Number: BSINDJ2023119001

Please be aware that proof of COVID-19 vaccination may apply in accordance with Public Health Orders, State Health Directions and/or site-specific Health and Safety requirements.

How to Apply:

Click on the Apply button or for more information please contact Courtney Shuttleworth on (07) 4979 8687 quoting the above reference number.

About WorkPac

WorkPac is Australia's leading, privately owned recruitment provider to the mining, construction, engineering, light industrial and healthcare sectors. We are proud to partner with some of the country???s leading companies to deliver rewarding permanent, contract, temporary and traineeship recruitment opportunities.

At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.

Job title: Customer Experience Specialist
Contract type: Full Time
Location: South East QLD - Southern Suburbs & Logan, South East QLD
Industry: Customer Service Call Centre and Customer Service
Job expiry: 2023-06-22
Reference: BSINDJ2023119001