Customer Service Officer
About the Role
WorkPac are currently seeking an experienced Customer Service Officer for our construction and building services client in East Perth. The successful candidate will be focusing on proactively supporting customers enquiries, needs and requirements whilst delivering on key business goals around on time deliver on time loading and transport utilization with full training provided.
Responsibilities will include:
Maintain professional communication with both external and internal parties, ensuring that customers have a positive experience and escalating any issues as required to the appropriate department or manager.
Processing customer feedback through the internal database of QSI or CRM daily, Notifying customers or any delays or impacts and providing prompt and professional service.
Manage truck utilization in conjunction with plants and managers to effectively reduce costs whilst maintaining optimum service levels to customers
Maintain regular and effective communication with both Sales and Production staff and maintain regular contact with Internal Concrete as directed daily /weekly
Skills and Experience
Demonstrated experience working in Administration and Customer Service
Proficiency in Microsoft Office Suite
Strong communication skills, both verbal and written.
Ability to work in a busy office environment.
Commitment to teamwork and safety
Organizational skills and efficient time management
Attention to detail
WA C Class Drivers Licence
Please be aware that proof of COVID-19 vaccination may apply in accordance with Public Health Orders, State Health Directions and/or site-specific Health and Safety requirements.
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For further enquiries, please contact Principal Consultant: Stacy Kieckhefer on Stacy.Kieckhefer@workpac.com or 08 9201 6202
Reference Code: 7469J20233587
About the Company
WorkPac is Australia's leading, privately owned recruitment provider to the mining, construction, engineering, oil and gas and healthcare sectors. We are proud to partner with some of the country's leading companies to deliver rewarding career opportunities. Register or apply with us for ongoing access to a wide range of temporary and permanent jobs for all skill levels.
At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and indigenous people.?
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