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Customer Service Officer

Customer Services Officer

  • $31.68 phr plus penalties & Super

  • Previous administration & Customer Service Experience

  • Based in Emerald

About the Role

We are looking for a Customer Services Officer to be based in Emerald. This person will be able to develop and maintain a strong product knowledge, seek opportunities to improve processes or create efficiencies within your work area and team. Develop productive working relationships with internal / or external customers, Identify, evaluate and recommend alternative service solutions , develop a strong knowledge of customers??? needs and a strong knowledge of the company products and services.

Skills and Experience

You will bring the following skills and experience to the role:

  • Maintain availability to take inbound calls or attend to counter sales.

  • Identify and assess customer.

  • Achieve the sale and raise customer orders within ASW.

  • Identify and assess customer requirements, evaluate and recommend alternative service solutions where required.

  • Liaise with sales team members in arranging sales leads to be followed up by external sales team members.

  • Ensure that delivery expectations are met and manage all Overdue orders as a priority.

  • Communicate Known stock discrepancies & ensure necessary action taken.

  • Process credits as required, ensuring that the correct processes are followed.

  • forklift ticket an advantage

The role is 40 hours p/week Monday to Friday, ongoing role for the right person.

Apply Now

Click on the apply now button or for more information please contact:

Marie Davidson

Email :

Job order No. 7203J202451515

Workpac is Australia' largest privately owned workforce services business over 1.3 million registered candidates. We offer tailored solutions in recruitment, skills and career development across Mining, Construction, Healthcare and more. Our consistent promise to both candidates and clients is that choosing WorkPac is always a ???Good Move.???

At Workpac we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from Women and Indigenous people

Job title: Customer Service Officer
Contract type: Casual
Location: Australia, Mackay & Central QLD - Greater Gladstone & Central QLD, Mackay & Central QLD
Industry: Customer Service Call Centre and Customer Service
Job expiry: 2024-04-06
Reference: 7203J202451515