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Emergency Response Operator

Are you looking for a Permanent role with a fast-growing company?

Are you tired of moving from job to job and looking for security?

Do you have experience in Customer Service and Emergency Response and want to combine the two?

We have a Permanent role available for an Emergency Response Operator based out of Salisbury (QLD) and would like to hear from you!

  • Immediate start with on lengthy onboarding

  • Local role offering progression within the company

  • Negotiable salary

Company Perks

  • This company will pay for employees to study an BMA, Bachelors of Post Graduate Degree at University (as long as they have worked at the company for at least 12 months)

  • All employees are given a discount card offering discounts on a range of things such as accommodation, flights, grocery shopping and gym memberships

About the Company

Trading in Australia for over 40 years, this company have been assisting those who want to live a full, independent, and active life, but also require assistance in an urgent situation. They provide medical alarm devices to elderly individuals who may need to contact family members, health care professionals or close friends in the case of an emergency. The company are fast-growing and currently require a Customer Service Operator to work in their Emergency Department.

What you will be doing

As the Customer Service Operator (Emergency) you will be responsible for contacting customers when their help button is pressed. You will need to ascertain whether assistance is required, liaise with the Ambulance service, and notify family members. Successful candidates will be required to work on a rotating roster, working across days and nights to cater for the company's 24/7 service.

Key Responsibilities

  • Provide first response to our customers when they are in need

  • Provide a timely and accurate response in line with company procedures

  • Provide reassurance and peace of mind to both our customers and their family members

  • Notify the ambulance services and communicate critical emergency details

What you will need

  • Excellent communication and listening skills

  • Call centre and/or inbound/outbound phone experience

  • Computer literacy with good typing skills

  • Willingness to work across days and nights

  • National Police clearance (or the ability to obtain)

  • Medical clearance (or the ability to obtain)

  • First Aid Certificate (or the ability to obtain)

This is a great opportunity to take the next step in your career and move into a Permanent role with a fast-growing company. If you would like more information and want to have a chat, please don???t hesitate to APPLY NOW or contact me on;

Trent Passeri - Recruitment Coordinator
Phone : (07) 3715 2020

Email : trent.passeri@workpac.com
Reference Number : BSINDJ2022115358

Job title: Emergency Response Operator
Contract type: Full Time
Location: Australia, Brisbane
Industry: Customer Service Call Centre and Customer Service
Job expiry: 2023-02-03
Reference: BSINDJ2023116846

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