Monitoring Data Agent
About our client
One of Australia's original provider of 24 hours a day, 7 days a week personal emergency response alarms. Trading in Australia for over 40 years, our client has been providing assistance to those who want to live a full, independent and active life, but require the assurance that if help is needed, it is only the press of a button away.
What you will be doing:
To perform Data updates for monitored alarm services in an Accurate, timely and efficient manner to meet the expectations of the customer and business.
To perform initial setup and commissioning of Monitored alarm services.
Interact with customers (Internal & External) to provide and process information in response to enquiries, concerns, and requests regarding their monitored service.
Strive to service the customer's demands, anticipate needs and strive to delight the customer by exceeding their expectations.
This is an ongoing position with an immediate start whereby the candidate will with also have the opportunity to move into a full-time/permanent position with the company.
What you will need:
Effectively communicate with all customers; internal and external
Work with and support other internal business units and stakeholders. i.e. sales, Service delivery, Monitoring centre, Management and technicians.
Processing of Data changes via email from stakeholders in accordance with current Data processes and procedures.
Answer Incoming phone calls and process customer requests or inquiries in accordance with current Data processes and procedures.
Strive to maintain adherence to SLA and KPI requirements at all times.
Other tasks as directed by the Data management supervisor, Operations Manager or Team Leader.
Awarded Large Recruitment Agency of the year by SEEK, WorkPac is Australia's leading, privately owned recruitment provider to the mining, construction, engineering, light industrial and healthcare sectors. We are proud to partner with some of the country???s leading companies to deliver rewarding permanent, contract, temporary and traineeship recruitment opportunities.
Darcy - Recruitment Coordinator
Phone-07 3715 2085
The WorkPac Group is Australia's largest privately owned workforce services business. We offer tailored, end-to-end solutions in recruitment, skills development and career development throughout the country. Our scope extends across diverse sectors including Mining, Construction, Healthcare, Social care and more, and we're proud to have over 1.3 million registered candidates. At the core of our business is the promise that whether you're a candidate, a client, or part of our dedicated internal team, choosing WorkPac is always a "Good Move."
At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.
|Monitoring Data Agent
|Australia, Brisbane - CBD & Inner Suburbs, Brisbane